At Canterbury Legal, we are committed to providing high-quality legal services in Christchurch and
throughout Canterbury.

If you are dissatisfied with any aspect of our service, we encourage you to let us know as soon as possible.
Open communication often allows concerns to be resolved quickly and effectively.

Step 1: Raise the issue with us

In the first instance, please contact the lawyer responsible for your matter.

Many concerns can be addressed through discussion and clarification.

If you prefer, you may contact a partner of the firm.

You can raise a concern by:

Phone:

+64 3 377 0792

Email:

admin@canterburylegal.co.nz

Post:

Level 2, Durham Street South, Christchurch Central 8011

We will:
● Acknowledge your complaint promptly
● Review the matter carefully and fairly
● Respond within a reasonable timeframe
Our goal is to resolve concerns respectfully and professionally.

Step 2: New Zealand Law Society

If you are not satisfied with our response, you have the right to make a complaint to the New Zealand Law
Society.

The New Zealand Law Society operates a free complaints service and can provide information about your rights and available options.

New Zealand Law Society
Phone: 0800 261 801
Website: www.lawsociety.org.nz

Your complaint may be referred to a Standards Committee for investigation.

Raising a complaint does not affect your right to seek independent legal advice.